CUSTOMER SERVICE: If you are not satisfied with your order or the service you received from The Courtyard Gallery, inform us immediately about your decision to return an item. To receive a refund, you must return the item within 5 days of receipt. Return shipping costs are the responsibility of the purchaser. There are no refunds after 5 days. We will notify you of your refund once we’ve received and processed the returned item. You can expect your refund in 7-10 days of our receiving your return. All packages delivered by UPS are insured against loss or damage in shipment. Report any damages to the Courtyard at once. Save the carton and packaging for UPS inspection until the claim is settled.